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Workshop: Design your own contact center game! (May 12th, 2016)

14 March 2016
EngageIT

Workshop: Design your own contact center game More and more contact centers are adding game elements into their processes to become more efficient. What is gamification? How can you use game elements for your contact center to make processes more fun,…

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First Meetup Gamification Contact Center successful

9 November 2015
EngageIT

Why not organize a meetup for anyone who wants to know more about gamification in a contact center? No sooner said than done. November 5, Meilon and Chris gave an interactive workshop contact center gamification in the IJ-kantine. The reactions…

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Interview HR

“This has gone completely outside of HR”: Interview with Chris

28 July 2015
EngageIT

Knab online banking is one of the first companies in the Netherlands to apply gamification in HRM. The career of all employees of the service desk, including training and payment structure, are gamifyed. Chris van den Berg, chief fun maker…

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EngageIT @ Open Varen 2015

29 June 2015
EngageIT

It promised to be a beautiful day .. and that’s what it was for sure! During the Open Varen 2015, an event organized for the contact center industry, EngageIT was present with its own Frisian Skutsje. Networking, active sailing, lounging,…

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EngageIT winner FINTREX Award 2015!

25 April 2015
EngageIT

During the Nominees Lunch of the NCCA on April 23, EngageIT was announced winner of the FINTREX Award 2015 with the Knab case. As many as 67% of the votes went out to the Knab case and EngageIT is very…

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Gamification at the contact center of Knab

Employees become players: gamification at the Dutch bank Knab

13 April 2015
EngageIT

A considerable amount of blogs have been posted about gamification, but the complete picture still appears to hang on loose recommendations. For the most of us the essential building blocks are obvious, but then rises the question: ‘how to make…

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EngageIT goes to school – gamification at LRN21

27 February 2015
EngageIT

The gap between ‘old and new’ learning. New generations are growing up in a digital world with a daily flood of information, feedback and choices. A traditional, static textbook no longer fits the needs. Educators are searching for alternatives or…

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Gamification at Planmen Workforce Management congress 2014

EngageIT at Planmen Workforce Management congress 2014

27 February 2015
EngageIT

Take a look at the presentation Chris gave at the beautiful castle of Nyenrode during Planmen’s Workforce Management Congress 2014 on September 25. In this video Chris wil explain what is needed to keep the current generation of agents motivated…

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World Cup 2014 Sales Game – gamification at Telegraaf

27 February 2015
EngageIT

De Telegraaf World Cup sales game Did you know that most of the newspaper subscriptions are still being sold on the street? Street vendors are particularly important contributors to the sale of the Dutch newspapers. The Telegraaf Media Group, publisher…

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